Returns Policy
Effective Date: 16/12/2024
At Sable Grove Studio, customer satisfaction is important to us. As all our products are digital downloads and sold exclusively through Etsy, this Returns Policy applies to all purchases made via our Etsy store.
1. General Information
Due to the nature of digital products, all sales are final. Once a digital item has been purchased and downloaded, we cannot offer refunds, exchanges, or cancellations. However, we are committed to resolving any issues you may encounter with your purchase.
2. Refund Eligibility
Refunds will only be considered under the following circumstances:
Duplicate Purchase: If you accidentally purchase the same item more than once.
Wrong Product: If you receive an incorrect file that does not match the product description.
If you believe you are eligible for a refund, you must contact us within 14 days of your purchase via Etsy messaging.
3. How to Request a Refund
To request a refund, please:
Contact us through Etsy messaging.
Provide your order number and details of the issue.
We will review your request and respond within 2-3 business days. Refunds are granted at our sole discretion and processed through Etsy’s platform if approved.
4. Troubleshooting Download Issues
If you experience any issues downloading your files, please check Etsy’s help documentation or contact us via Etsy messaging. We’re happy to assist you in resolving technical problems.
5. Customer Responsibility
It is the customer’s responsibility to:
Review product descriptions carefully before making a purchase.
Ensure compatibility of the digital files with their intended use.
Save and back up purchased files after download, as we cannot guarantee access beyond the initial download period provided by Etsy.
6. Contact Information
If you have any questions or concerns about this Returns Policy, please contact us:
Sable Grove Studio
Etsy Store: Sable Grove Studio on Etsy
Email: stephen@sablegrovestudio.com